TERMS OF SERVICE

1. Acceptance of Terms

By downloading, accessing, or using the Runigo application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

2. Eligibility

You must be at least 13 years of age to use the App (or 16 years of age if you reside in a jurisdiction where the minimum age for processing personal data is higher). If you are under the age of legal majority in your jurisdiction, you may only use the App with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the App, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To use certain features of the App, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

5. Use of the App

Runigo is a location-based fitness game that involves physical activity. By using the App, you acknowledge that:

• You participate in physical activities at your own risk.
• You are responsible for your personal safety while using the App.
• You will obey all applicable laws, including traffic and trespassing laws, while using the App.
• You will not use the App while operating a vehicle.

6. Health & Medical Disclaimer

The App is not a medical device and does not provide medical advice, diagnosis, or treatment. You should consult a qualified healthcare professional before beginning any exercise programme or physical activity, particularly if you have any pre-existing medical conditions, injuries, or health concerns. You acknowledge that physical activity carries inherent risks, including the risk of serious injury or death, and you assume full responsibility for any such risks.

7. Location Data & GPS

The App uses location-based services, including GPS, to provide its core features. You acknowledge that:

• GPS and location data may be inaccurate, incomplete, or unavailable at times.
• Routes, paths, or locations suggested by the App may pass through unsafe, restricted, or private areas — always use your own judgement and awareness of your surroundings.
• Runigo is not responsible for any harm, injury, or loss resulting from reliance on location data provided by the App.
• Your location data is collected and processed as described in our Privacy Policy.

8. User-Generated Content

You may be able to create, upload, or share content through the App ("User Content"). You retain ownership of your User Content, but by submitting it you grant Runigo a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, distribute, display, and perform your User Content in connection with operating, promoting, and improving the App. This licence is limited to what is reasonably necessary for those purposes and terminates when you delete your User Content or your account, except where your content has been shared with other users and they have not deleted it.

You are solely responsible for your User Content and represent that you have all necessary rights to grant this licence. Runigo may remove any User Content that violates these Terms or is otherwise objectionable, at our sole discretion.

9. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to the App, other accounts, or any related systems.
• Interfere with or disrupt the App or its servers and networks.
• Use bots, scripts, or automated methods to interact with the App.
• Harass, abuse, or harm other users.
• Upload or transmit viruses, malware, or any other harmful code.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

10. Third-Party Services

The App may contain links to or integrate with third-party services, including mapping providers, analytics tools, and payment processors. Runigo does not control and is not responsible for the content, privacy practices, or availability of any third-party services. Your use of such services is governed by their respective terms and policies.

11. In-App Purchases & Subscriptions

The App may offer in-app purchases, subscriptions, or other paid features. By making a purchase, you agree to the following:

• All purchases are processed through the applicable app store (e.g., Apple App Store, Google Play Store) and are subject to that platform's payment terms and policies.
• Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can manage and cancel subscriptions through your app store account settings.
• Prices are subject to change. We will provide reasonable notice of any price increases before they take effect for existing subscribers.
• Refunds are handled in accordance with the refund policies of the applicable app store. Runigo does not directly process refunds for purchases made through app stores.
• Free trials, if offered, will automatically convert to a paid subscription at the end of the trial period unless cancelled beforehand.
• Under UK and EU consumer regulations, you may have a statutory right to cancel a digital content purchase within fourteen (14) days, provided you have not begun downloading or streaming the content and have not waived your cancellation right. By consenting to immediate access to digital content at the point of purchase, you acknowledge that you may lose this right of cancellation.

Runigo reserves the right to modify, suspend, or discontinue any paid features at any time. If we discontinue a paid feature during your active subscription period, we will provide a pro-rata refund for the unused portion.

12. Push Notifications & Communications

By using the App, you may receive push notifications, in-app messages, or other communications from Runigo, including but not limited to:

• Activity reminders, challenges, and gameplay updates.
• Service announcements, maintenance notices, and security alerts.
• Promotional offers and new feature announcements.

You can manage your notification preferences or opt out of non-essential notifications at any time through your device settings or the App's notification settings. Certain service-critical communications (such as security alerts or changes to these Terms) cannot be opted out of while you maintain an active account.

13. Data Portability & Account Deletion

In accordance with applicable data protection laws — including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), and other applicable legislation — you may have the right to:

• Request a copy of your data: You may request a portable copy of the personal data you have provided to us, in a structured, commonly used, and machine-readable format.
• Request account deletion: You may request the deletion of your account and associated personal data at any time. Upon receiving a valid deletion request, we will delete or anonymise your data within thirty (30) days, except where we are required to retain certain data by law or for legitimate business purposes (such as fraud prevention or legal compliance).

To exercise these rights, contact us at hello@runigo.app. For full details on how we handle your data, please refer to our Privacy Policy.

14. Intellectual Property

All content, features, and functionality of the App — including but not limited to text, graphics, logos, icons, and software — are the property of Runigo and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the App without prior written consent.

15. Disclaimer of Warranties

The App is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, Runigo disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Runigo does not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

16. Limitation of Liability

To the fullest extent permitted by law, Runigo and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App. This includes, but is not limited to, injuries sustained during physical activity, loss of data, loss of profits, or interruption of service. In no event shall Runigo's total aggregate liability exceed the amount you have paid to Runigo in the twelve (12) months preceding the claim, or fifty euro (€50), whichever is greater.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015.

17. Indemnification

You agree to indemnify, defend, and hold harmless Runigo and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your User Content, your violation of these Terms, or your violation of any rights of another party.

18. Termination

We reserve the right to suspend or terminate your account for conduct that we determine violates these Terms or is harmful to other users, us, or third parties. Except in cases of serious or repeated violations (where we may act immediately), we will provide you with reasonable notice and an opportunity to address the issue before termination. Upon termination, your right to use the App will immediately cease. You may appeal a suspension or termination decision by contacting us at hello@runigo.app within thirty (30) days. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

19. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of the App, you agree to first attempt to resolve the dispute informally by contacting us at hello@runigo.app. If the dispute is not resolved within thirty (30) days, either party may pursue formal resolution through the courts specified in Section 20.

If you are a consumer in the European Union or the United Kingdom, you may also be entitled to submit a complaint through an alternative dispute resolution (ADR) body or the European Commission's Online Dispute Resolution platform.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least thirty (30) days before they take effect, by posting the updated Terms within the App, sending you a notification, or by other reasonable means. If you do not agree with the revised Terms, you may stop using the App and request deletion of your account before the changes take effect. Your continued use of the App after the updated Terms take effect constitutes your acceptance of the revised Terms.

22. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

23. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Runigo regarding your use of the App and supersede all prior agreements, understandings, and communications, whether written or oral.

24. Waiver

The failure of Runigo to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Runigo.

25. Assignment

Runigo may assign or transfer these Terms, in whole or in part, without restriction, provided that we notify you of any such assignment and the assignee agrees to be bound by these Terms. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Runigo.

26. Force Majeure

Runigo shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, cyberattacks, pandemics, or industrial action. During such events, our obligations under these Terms are suspended for the duration of the disruption.

27. Governing Language

These Terms are drafted in the English language. If these Terms are translated into any other language, the English-language version shall prevail in the event of any conflict or inconsistency.

28. Contact

If you have questions about these Terms, please contact us at hello@runigo.app.